Customer Care Representative I

Role Overview

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers

Requirements

• Requires a HS diploma or equivalent
• Previous experience in an automated customer service environment
• Call center experience strongly preferred
• Experience working in a healthcare environment strongly preferred

Benefits

• Health insurance
• 401(k) + match
• Paid Time Off
• incentive bonus programs
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources