Remote Customer Service Representative

Summit Racing Equipment is a company passionate about customer service and is seeking performance-driven individuals to join their team. The role involves providing excellent customer service through inbound calls related to various customer inquiries and issues.

Responsibilities:

• With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking
• Other duties to be assigned as needed

Requirements:

• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with Windows-based desktop computer systems
• Proficiency in the use and navigation of the Internet
• Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
• Have strong initiative and motivation to succeed
• Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal
• Possess or have a sincere desire to learn some minor technical details about vehicle systems
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
• Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production
• Customer service experience is a plus
• Proficient with Computers and other desktop applications
• ASE Certifications
• Automotive knowledge, at least 2 years' experience in the automotive field