About this role

Provide advanced desktop support and hands-on troubleshooting for end-user computing environments
Apply mid
to senior-level expertise to diagnose complex issues
Support hardware and software lifecycles
Maintain a high-quality user experience across the organization
Resolve escalated service desk tickets
Perform workstation deployments and configurations
Support operating system and application updates
Troubleshoot Windows and Citrix issues
Configure and maintain endpoint security tools
Contribute to process improvements and assist with inventory accuracy

5+ years progressively responsible IT desktop administrator experience
Deploying and managing Windows or ThinLinux end-client solutions
Providing support to a variety of EUC platforms and applications
Installing, configuring, monitoring, and troubleshooting Microsoft and third-party applications
Patching operating systems and applications via MECM/SCCM
Applying and maintaining a standard security configuration based on SRGs and STIGs
Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months
Active TS/SCI government security clearance required to start

Senior Systems Administrator – Desktop

Key skills