Key skills
AIAgileLeadershipStakeholder ManagementChange ManagementProduct ManagementCommunicationCollaborationPresentation Skills
About this role
Role Overview
- Own the product strategy and roadmap for the NEMT fulfillment orchestration and network automation platform.
- Partner with engineering teams to translate complex operational and technical challenges into scalable product capabilities.
- Lead product discovery efforts by working with operations, provider network teams, transportation partners, vendors, and clients to identify opportunities for automation and service improvement.
- Define, prioritize, and deliver initiatives that improve fulfillment reliability, provider assignment, network performance, and operational efficiency.
- Develop clear product requirements, user stories, business rules, acceptance criteria, and success metrics for complex automation and integration initiatives.
- Partner with engineering and architecture teams to support API integrations, vendor platforms, rules engines, data flows, and fulfillment automation capabilities.
- Collaborate with internal and external stakeholders to improve provider network performance, partner integrations, and transportation fulfillment workflows.
- Analyze operational, network, and product performance data to identify trends, prioritize investments, and measure business outcomes.
- Monitor product performance through key operational and technical metrics, including automation rates, assignment success, provider utilization, on-time performance, trip completion, API health, and operational exceptions.
- Balance customer experience, operational performance, engineering capacity, technical feasibility, cost, and business priorities when developing and maintaining the product roadmap.
- Lead cross-functional planning and prioritization activities across Product, Engineering, Operations, Data, Provider Network, and external vendor partners.
- Support AI-enabled and specification-driven product delivery by providing clear product context, detailed requirements, measurable outcomes, and iterative delivery plans.
- Drive change management activities that support successful product adoption across internal users, providers, vendors, and transportation partners.
- Communicate product strategy, roadmap updates, risks, and business outcomes to leadership and key stakeholders.
- Lead projects and perform other duties as assigned.
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering, Information Systems, Healthcare Administration, or a related field required.
- Ten (10) plus years of progressive product management experience delivering enterprise software, marketplace, logistics, transportation, healthcare technology, or operations-focused products.
- Experience leading complex, cross-functional product initiatives from strategy through delivery.
- Experience working with APIs, system integrations, vendor platforms, and data-driven products.
- Experience supporting fulfillment, logistics, transportation, provider network, marketplace, or operational automation solutions preferred.
- Or equivalent combination of education and/or experience.
- Strong product management expertise, including product discovery, roadmap development, prioritization, and requirements definition.
- Demonstrated ability to translate complex operational workflows into scalable product capabilities.
- Strong analytical skills with the ability to use operational and business data to drive product decisions.
- Experience defining and measuring KPIs, product success metrics, and operational performance indicators.
- Working knowledge of API integrations, data flows, systems architecture concepts, and platform-based product development.
- Ability to develop clear, testable product requirements, business rules, workflows, and acceptance criteria.
- Excellent collaboration and stakeholder management skills with the ability to influence technical and non-technical partners.
- Strong communication and presentation skills with experience engaging executive leadership.
- Experience working with engineering teams using Agile product development methodologies.
- Ability to manage competing priorities while balancing customer needs, operational goals, technical constraints, and business value.
- Strong problem-solving, organizational, and strategic thinking skills.
- Experience supporting automation, workflow optimization, provider network management, or transportation operations is highly desirable.
- Passion for improving member access to care through innovative, data-driven product solutions.
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)