Key skills
AICommunication
About this role
Role Overview
- Install and commission semiconductor test systems, upgrades, and software packages
- Diagnose, troubleshoot, and repair complex hardware and software issues
- Provide on-site and remote technical support to customers and colleagues
- Lead customer escalations and drive issues to resolution
- Deliver service and maintenance training to customers
- Document solutions, lessons learned, and best practices
- Contribute to continuous improvement and productivity initiatives
- Travel regularly within Europe and occasionally globally.
Requirements
- 3+ years of experience in the semiconductor industry or another advanced technical environment
- Education within Electronics, Mechatronics, Electrical Engineering, or a related field
- Qualification to perform independent electrical work under German regulations (Elektrofachkraft or equivalent)
- Strong troubleshooting and analytical problem-solving skills
- Good knowledge of Microsoft Windows and Microsoft 365, including Excel, Outlook, Teams, and SharePoint
- A proactive and self-driven approach with a passion for learning
- Excellent communication skills and a customer-focused mindset
- Fluent English skills, both written and spoken
- Basic German skills or willingness to develop them
- A valid driver's license.
Benefits
- Entry into one of the world's fastest-growing industries: AI and Semiconductors
- Exciting international customer exposure
- Extensive training and career development opportunities
- Company car with private use
- Laptop, mobile phone, and professional toolset
- Wellhub Health & Wellbeing Program
- 30 days of vacation
- Profit Sharing Plan
- Company Pension Scheme
- A collaborative culture built on trust, innovation, and continuous learning