Focus on technical account management for Rentokil's portfolio of top tier customers
Act as a bridge between the customer and local Rentokil branches providing technical support and solutions
Proactively monitor service performance against KPIs
Problem solve with operational leaders and National Accounts to ensure performance thresholds are met
Drive technical improvement to protocols and service delivery processes to improve customer retention
Support assigned customers nationally with required data (trackers)
Reduce risk and infestation for customers and all Technical Account Manager accounts
Attend customer review meetings, producing and delivering management information
Conduct monthly QA quota and supporting audit excellence
Coordination with TSM (Technical Service Managers) and operations teams to ensure proper awareness or conditions
Support sales with upselling innovation to premium retail customers
Travel up to 60% to various field and customer locations

Bachelor's degree in biological science or entomology or related sciences is preferred, but not required
Associate Certified Entomologist (A.C.E) or Board Certified Entomologist (B.C.E) preferred (or ability to obtain within 6 months of entering the role)
A minimum of 5 years of related structural pest management experience is required.
Strong project management skills
Strong change management skills
Building relationships, both internally and externally
Written and verbal communication skills, including delivery of formal presentations
Strong analytical and problem-solving skills.

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility

Technical Account Manager

Key skills