Serves as the main liaison between the patient, family, and clinical team for patients and their families
Provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care
Responsible for advanced level partnerships with patients including scheduling of patients appointments
Coordinates and schedules complex appointments for patient across their continuum of care
Assesses patient and family needs and supports care plan compliance
Conducts patient outreach to follow up on patient care and appointment needs
Communicates with patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions
Facilitates communication amongst the physician/provider, clinical care team as well as financial, outpatient, ancillary and supportive services

High School Diploma/GED commitment to advance education
2 years experience interacting with patients as part of this experience
3 years experience working within a complex health system environment or related field
High degree of accuracy and attention to detail
Ability to handle numerous tasks at the same time
Superior customer service skills
Working knowledge of basic computer functionality
Effective and professional written and verbal communication
Ability to handle patients and families in stressful situations
Ability to maintain strict confidentiality
Ability to adapt to changing priorities
Critical thinking skills and solutions-focused approach

Care Continuum Partner

Key skills