Interpret global and local policies, risk questionnaires, risk pathways, controls, decisioning criteria and approval requirements across the client engagement lifecycle, identifying duplication, complexity, control inefficiencies and opportunities to simplify and optimise risk outcomes
Analyse risk assessment requirements, risk decision criteria and governance obligations to support the design of fit-for-purpose risk pathways aligned to risk appetite and compliance requirements
Partner with risk, compliance and business stakeholders to document, validate and translate risk requirements into clear business rules, process requirements and future-state designs
Support the development of future-state risk assessment models, decision trees, routing pathways and risk governance frameworks that improve efficiency while maintaining appropriate risk oversight
Assess opportunities to standardise risk data inputs, simplify questionnaires and reduce unnecessary review activities through a more proportionate risk-based approach
Support testing, validation and implementation activities to ensure redesigned risk assessment processes operate effectively and achieve intended business and risk outcomes
Prepare analysis papers, business requirements, risk documentation and supporting materials to enable successful implementation of future-state risk assessment processes

Proven experience delivering business transformation, process improvement or risk-related change initiatives within complex stakeholder environments
Experience interpreting policy, risk and compliance requirements and translating them into business requirements, controls, governance processes and future-state designs
Demonstrated ability to engage senior executives, business stakeholders, risk and compliance teams, building trusted relationships and driving alignment across diverse groups
Strong experience in process mapping and re-designing customer onboarding risk workflows
Strong analytical skills with the ability to identify themes, dependencies, risks, control gaps and improvement opportunities across processes, systems and stakeholder feedback
Experience in running working groups in order to elicit consensus and using whiteboarding visual collaboration models
Working knowledge of enterprise risk platforms and technologies such as Salesforce, with the ability to understand system impacts, integration points and business process implications
Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

Generous leave entitlements to support your work-life balance
including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks
A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life
The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise
Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity , ensuring diverse perspectives are at the forefront of our work
Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together
Clear paths for career progression supported by continuous learning and leadership development

Business Analyst – Client Experience, Onboarding

Key skills