Lead discovery, process mapping and analysis activities across pricing, job setup, WIP management and billing processes, identifying inefficiencies, control gaps, risks and opportunities for standardisation.
Assess current-state financial operations processes, controls, decision points, data flows and stakeholder interactions to develop future-state operating models and process designs.
Partner with cross-functional teams to elicit, validate and document business, functional and reporting requirements that support financial operations transformation and risk assessment uplift initiatives.
Develop future-state customer journeys, process maps, operating procedures, control frameworks and service designs that improve workflow efficiency, strengthen governance, and enable automation opportunities.
Analyse pain points, root causes and process variation across financial operations activities, providing recommendations to improve commercial outcomes, operational performance, and user experience.
Prepare business analysis artefacts, process documentation, impact assessments and implementation recommendations to support the successful delivery of transformation outcomes, ensuring end-to-end traceability, alignment and integration across the Client Engagement Lifecycle.

Strong experience in process mapping and re-designing workflows.
Proven track record delivering complex change initiatives and achieving adoption at scale.
Demonstrated ability to engage senior executives, building trusted advisor relationships.
Working knowledge of enterprise finance, workflow and reporting systems (e.g. pricing and revenue management, billing, finance and invoicing, PowerBI etc.), with the ability to analyse system impacts, process dependencies, integration points and opportunities for process improvement across finance functions.

Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
Generous leave entitlements to support your work-life balance
including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
Clear paths for career progression supported by continuous learning and leadership development.
Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.

Lead Business Analyst – Process Redesign

Key skills