Team Leader – Inside Sales

Role Overview

• Provide day-to-day leadership, direction, and support to Inside Sales Representatives
• Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth
• Monitor individual and team performance against established sales goals and key performance indicators (KPIs)
• Conduct regular performance discussions and provide constructive feedback and development plans
• Assist with onboarding, training, and continuous development of new and existing team members
• Foster a collaborative, customer-focused, and results-oriented team environment
• Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals
• Help drive prospecting activities, lead generation, and pipeline management within assigned territories
• Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression
• Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts
• Assist with customer escalations and complex sales opportunities as needed
• Analyze sales trends and recommend actions to improve performance and increase market penetration
• Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels
• Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution
• Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness
• Support customer visits, trade shows, and sales events as required
• Serve as a role model in building strong customer relationships and delivering exceptional service
• Review sales reports, metrics, and performance dashboards to monitor business results
• Communicate sales opportunities, market trends, competitive information, and customer feedback to management
• Ensure compliance with company policies, procedures, and sales processes
• Identify opportunities for process improvements and increased team efficiency
• Assist management with workforce planning, scheduling, and resource allocation
• Perform other duties and responsibilities as assigned

Requirements

• Minimum 5 years of sales experience, preferably in industrial, manufacturing, technical, or B2B sales environments
• Bachelor's degree in Business, Marketing, Engineering, or related field preferred
• Equivalent combination of education and experience may be considered
• Prior experience leading teams, mentoring employees, or serving in a lead role preferred
• Experience working with distributors, manufacturers' representatives, and field sales organizations is highly desirable
• Strong leadership, coaching, and team development skills
• Comprehensive understanding of consultative sales principles and customer relationship management
• Technical aptitude with the ability to understand industrial products and applications
• Excellent verbal, written, presentation, and interpersonal communication skills
• Strong analytical, problem-solving, and decision-making abilities
• Effective organizational, time management, and prioritization skills
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and CRM systems
• Self-motivated, goal-oriented, and capable of thriving in a remote work environment
• Ability to influence and collaborate across multiple functions and levels of the organization

Benefits

• Remote/home office environment
• Travel up to 25% for customer visits, trade shows, training, and team meetings
• Regular interaction with customers, distributors, field sales personnel, and internal departments