Plan, configure and execute communication sends via email, WhatsApp and push notifications.
Support the creation and review of relationship flows and one-off CRM campaigns.
Manage requests with the partner agency, ensuring briefings are clear, deadlines are met and deliverables are high quality.
Review and adapt content and copy for different channels, ensuring consistency of the brand's communication.
Organize the team's demand workflow, closely tracking schedules and delivery status.
Collaborate with internal teams (such as Marketing, Product and Data) to enable planned communications.
Support basic analysis of campaign results by monitoring metrics such as open, click and conversion rates.

Initial experience or previous internship in CRM, digital marketing or communications.
Preferred: experience with CRM platforms or marketing automation tools.
Basic knowledge of digital campaign metrics.
Experience managing agencies or external vendors.

Junior CRM Analyst

Key skills