Serve as the primary point of contact for customers throughout the reconstruction estimating process.
Build trust and confidence through frequent, proactive communication with customers.
Keep customers informed of project status, estimate progress, insurance communications, and next steps.
Conduct on-site inspections of residential and commercial properties requiring reconstruction.
Scope the reconstruction work needed following property damage.
Gather measurements, photographs, notes, and supporting documentation required for estimate preparation.
Provide detailed scope notes and documentation to the Estimator to ensure accurate and timely estimates.
Work directly with insurance adjusters to review project scope, answer questions, and facilitate the estimating and approval process.
Coordinate site meetings with customers, adjusters, estimators, and reconstruction personnel as needed.
Identify scope changes and communicate updates promptly to the appropriate team members.
Maintain organized and accurate job documentation and customer records.
Represent Paul Davis professionally while providing an exceptional customer experience during a difficult time.

Exceptional verbal and written communication skills.
Outstanding customer service and relationship-building abilities.
Strong organizational skills with excellent attention to detail.
Ability to explain technical information in a clear and reassuring manner.
Ability to build productive relationships with customers, insurance adjusters, and internal team members.
Comfortable conducting property inspections and documenting reconstruction scope.
Proficiency with Microsoft Office and mobile technology.
Experience with Xactimate, XactAnalysis, Encircle, Matterport, or similar software is preferred.
Valid driver's license with an acceptable driving record.

Field Customer Care Specialist

Key skills