Customer Onboarding Specialist, Dutch Speaking

Role Overview

• Lead and deliver Enterprise onboarding from kickoff to go-live
• Guide customers through configuration and best-practice setup (customer executes, you advise)
• Run structured onboarding sessions (kickoff, configuration, enablement, go-live)
• Drive progress, remove blockers, and keep onboarding on track
• Deliver user enablement and training for key stakeholder groups
• Provide ongoing guidance and flexible support based on customer needs
• Partner closely with Enterprise CSM to ensure a smooth handover and long-term success
• Improve onboarding materials, templates, and internal ways of working
• Collect insights and feedback to continuously improve the Enterprise onboarding experience

Requirements

• Experience in onboarding and technical customer support in the SaaS industry
• Experience in the HR industry
• Fluent in English and Dutch
• A hobby "tech-savvy" person
• A ping pong professional 🏓... we're kidding! But we do like to play.
• We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals!

Benefits

• Development opportunities 🏃🏻‍♂️
• Own the onboarding journey
• The opportunity to work with the Market's best product ✨
• Work with a great portfolio of international customers
• Be part of a great team 💕
• Collaborate with multiple teams