Provide proactive support to the Sales team, assisting with quotations, contract administration, sales coordination and opportunity progression activities.
Coordinate end-to-end sales processes, including order management, contract administration, renewals and service changes whilst maintaining accurate and up-to-date customer and sales records.
Maintain accurate customer, opportunity and sales data within CRM and business systems, supporting effective pipeline visibility and reporting.
Manage the administration and coordination of customer installation and service delivery tasks, working with internal teams, suppliers and partners to ensure delivery is on time and billing is completed as scheduled.
Support Account Managers with the administration and coordination of renewals, contract changes, support agreements and customer documentation.
Provide first-line support to enterprise business customers, triaging issues and coordinating resolution through appropriate internal teams.
Produce accurate management information (MI), assist with sales reporting, CRM updates and pipeline reporting.
Contribute to the achievement of team KPIs, service objectives and customer satisfaction measures.
Support Account Managers by providing relevant customer insights, renewal information and service usage data to support customer retention and account planning activities.
Identify opportunities to improve sales administration processes, customer experience and operational efficiency.

Proven experience in a sales support, customer service, account coordination, or project coordination role
Strong understanding of sales processes and customer lifecycle management
Experience supporting Account Managers or sales teams in a corporate or B2B environment
Good commercial awareness and understanding of business customer requirements
Excellent communication skills, both written and verbal, with the ability to engage confidently with business customers and stakeholders
Strong listening and interpersonal skills to understand and interpret customer requirements
High level of numeracy and analytical capability, with attention to detail
Strong organisational skills with the ability to manage multiple priorities and deadlines
Ability to work effectively in a fast-paced environment
Collaborative team player with a proactive and solution-focused approach
Experience using CRM systems and Microsoft 365 applications
Knowledge of JT’s business product portfolio

Sales Enablement Coordinator

Key skills