Speak compassionately to homeowners about their homeowner's insurance claims/loss drafts
Processing and monitoring all insurance claims/loss drafts
Handling of claims funds for disbursements to pay for repairs
Develop workable solutions that satisfy our homeowners, our client/investors, and our company
Work in multiple systems, such as MS, MSP, and Encompass
Strong verbal and written communication skills to communicate with homeowners about their claims/loss drafts
Strong organizational skills
A strong work ethic, high integrity, and well-organized mindset
The ability to follow instructions but work with minimal direct supervision
Ability to meet deadlines in a timely fashion

Previous Homeowners Insurance experience
Mortgage processing experience
High-school diploma (or equivalent)
Experience working with regulatory guidelines preferred (i.e., FNMA, FHLMC, FHA, HUD, State, Local)
Escrow processing knowledge
At least one year of customer service/clerical/data entry experience preferred
Thorough knowledge of various mortgage loan types and mortgage servicing procedures
Good understanding of RESPA
Effective project management skills and the ability to proactively problem solve
Ability to pay attention to detail while handling a high volume of work with multiple interruptions
Knowledge of Manufactured Housing (Preferred)
2 plus years working knowledge of Encompass (Preferred)

Insurance Claims Specialist

Key skills