Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management
Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation
Build management systems that support coaching, accountability, quality, and professional development across the CHW organization
Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams
Monitor operational performance and identify opportunities to improve member engagement, retention, and outcomes
Support expansion into new markets while maintaining consistency of service delivery and operational excellence
Serve as the primary leader responsible for the effectiveness and scalability of the CHW function

8+ years of healthcare operations leadership experience
Experience leading Community Health Workers, care coordinators, patient navigators, outreach teams, or other community-based healthcare workforces
Experience building and managing distributed field teams
Strong understanding of Medicaid populations and social determinants of health
Demonstrated success developing frontline leaders and improving operational performance
Excellent communication, coaching, and change management skills

Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k with a 4% match
Flexible PTO policy
take the time you need to recharge
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.

Director, CHW Operations

Key skills