About this role

Dispatch service 60-80 service calls within a 10-minute SLA time frame
Utilize mapping tools to locate service providers closest to end user location and schedule service
Provide an exceptional experience while interacting with customers, manufacturers, and their service providers via email and phone
Manage life cycle of service from dispatch to close, effectively communicating updates to involved parties
Document reported issues to hand off to Technicians for troubleshooting , including parts identification
Assist Equipment Dealers over the phone or email with service updates /questions
Assist with general email inquiries within a 2-hour Service Level Agreement
Act as a back up to all areas of team where business needs are required

Demonstrate exceptional critical thinking & problem-solving skills
Enjoy working with people and take pride in providing an exceptional customer experience
Detail oriented and have the drive to go the extra mile
Experience in Microsoft Office products
Thrive within a fast paced, team-oriented environment
All-star communicator and are fluent in English (both written and verbal)

Service Coordinator

Key skills