Key skills
AIClaudeCommunicationCollaborationCustomer Success
About this role
Role Overview
- Work directly within the six-person Customer Success team on current client and AI projects
- Support Customer Success Managers in preparing onboarding for new clients, e.g., setting up client accounts in the software
- Assist customers with issues or questions via email
- Actively contribute to the development and programming of internal AI processes
- Support the Customer Success team with other project-based tasks and take responsibility for your own subprojects to optimize customer communication and team collaboration
Requirements
- Enrolled bachelor’s or master’s student for at least the next 6–12 months
- Quick to grasp, proactive, and someone who gets things done rather than just talking
- Native-level German and C1/C2-level English
- Technical affinity, particularly in software and AI
- Previous experience from internships or other working-student roles (plus)
- Experience with tools such as Claude, Cursor, n8n, Notion, Slack, Zendesk, or HubSpot (plus)
Benefits
- €18 per hour for 15–20 hours per week
- Opportunity to join a fast-growing startup from the start and help shape it
- Chance for a full-time position after graduation
- Casual working atmosphere with flat hierarchies
- Flexible hours, hybrid work, and the option for workation within the EU
- New office in Munich with a fully equipped kitchen, a cozy lounge area, and a 50-meter outdoor pool (!)
- Latest technical equipment — available for private use as well (e.g., MacBook)
- Regular team events and off-sites (e.g., Oktoberfest & Isar raft trip)
- Two free yoga or breathwork sessions per month