Lead the enterprise-wide transformation from perpetual licensing and project-based revenue to a scalable subscription and Annual Recurring Revenue (ARR) business model.
Develop and execute the global installed base conversion strategy across Honeywell Connected Industrial’s software portfolio.
Drive commercial transformation from capital-intensive software purchases toward recurring, outcome-based commercial models.
Establish long-term roadmap for subscription packaging, pricing, entitlement management, and recurring monetization.
Transform the installed base into a connected digital ecosystem by driving telemetry connectivity through Digital Prime.
Define the strategic roadmap for monetizing connected assets through predictive, advisory, optimization, cybersecurity, and operational intelligence services.
Build Customer Success as a strategic business capability responsible for customer outcomes, renewal, retention, expansion, and advocacy.
Design scalable customer success operating models, health scoring, onboarding frameworks, value realization programs, and executive business reviews.
Develop executive dashboards tracking Software ARR growth, Annual Contract Value (ACV), Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC), Net Revenue Retention (NRR), Gross Revenue Retention (GRR), renewal performance, product adoption, and customer health.

15+ years of transferrable industry experience (Oil and Gas, Manufacturing, Mining and Industrial Software)
Prior people leadership/management experience
Led transformation from perpetual/license-based business to subscription/ARR model.
Strong SaaS, software monetization, and recurring revenue expertise.
Experience building and scaling Customer Success organizations.
Proven success driving customer retention, renewals, and expansion revenue.
Experience developing subscription pricing, packaging, and commercial models.
Strong executive leadership and ability to influence across functions without direct authority.
Experience leading large-scale global business transformation initiatives.
Strong commercial, financial, and strategic planning skills.
Experience with Digital Transformation, IIoT, connected assets, and telemetry.
Knowledge of asset performance management, cybersecurity, and operational intelligence solutions.
Background in AI-enabled software products and analytics-driven services.
Product Management or Software Portfolio leadership experience.
Global enterprise leadership experience.
MBA or advanced business degree.
Certifications in Customer Success, Change Management, Digital Transformation, or Lean/Six Sigma.

Senior Director – ARR Transformation, Customer Success Lead

Key skills