Key skills
JavaScriptSQLAnalyticsPostmanSaaS
About this role
Role Overview
- Support customers who reach out over live chat, calls & emails
- Chat with e-commerce business owners globally to help them setup products
- Record and segregate technical issues and product requests from customers
- Understand roadblocks in product activation by watching videos of customers using the product
Requirements
- 1+ years of experience
- Basic knowledge of SQL
- Basic knowledge of JavaScript
- Basic knowledge of Postman API testing
- Basic knowledge of web debugging/analytics
- Experience at an early stage SaaS startup would be a plus
- Genuine interest in conversations with people from different backgrounds
Tech Stack
- JavaScript
- SQL