Key skills
AWSEC2VoIPDomoS3CloudFrontDatadogAkamaiCloudflareFastlySalesforceJiraConfluence
About this role
Role Overview
- Responsible for Tier 2 support on live events
- Flexible with shift scheduling, work over weekends/nights
- Assist with Feed Partners testing
- Work with Logistics and Production for upcoming flo-produced events
- Collaborate with Stream Operations on improving day to day processes
- Triaging for escalation and documenting initial root causes in real-time
- Possible travel for encoder installation & testing
Requirements
- 1+ years in Remote Production
- 3+ years in Live Event Support
- Basic understanding of streaming protocols (RTMP, SRT, RTP, WebRTC, Zixi)
- Basic understanding of encoding softwares (vMix, OBS, Tricaster, etc)
- Basic understanding of encoding hardware (TVU, Videon, Haivision, etc)
- Basic networking knowledge
- Basic understanding of analog and digital signal flows
- Basic understanding on Zixi/ZEN Master
- Basic understanding on AWS services (Medialive, Mediatailor, MediaStore, S3, EC2)
- Collaborate with team members on Root Cause Analysis
- Basic skills in alerting/monitoring tools such as NPAW YouBora, Orion, DataDog, ZEN Master
- Basic skills in operational tools such as Jira, Confluence, Salesforce, Google Workspace, VoIP, Domo
- Track/Resolve bugs on encoders/cellular bonding devices
- Basic understanding of CDNs (Fastly, Cloudflare, Akamai, Cloudfront)
Tech Stack
- AWS
- EC2
- VoIP
Benefits
- Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program
- Free Employee Assistance Program
- RRSP, with company matching 3%
- 15 Vacation days to begin
- 4 Person Paid Emergency Days, 3 Personal Unpaid Emergency days
- 1 Birthday Paid day off
- FloFun social group creating a full calendar of team building and social events for all staff
- Stocked snack bar, fridge, and catered lunches weekly
- Annual equity awards for all top performers
- Company donation to youth teams and leagues that our employees coach