Center Manager

Role Overview

• Acts as the general manager for a Plasma Collection Center and has overall responsibility for the center's operation.
• Works under general occasional guidance and general oversight of regional management.
• Manages the daily operations of the center, supervising operations and quality control, and ensuring compliance with all applicable policies and regulations.
• Responsible for meeting quarterly goals, staffing/hours per labor efficiency standards/cost per liter (CPL) targets and Quality key performance indicators (KPI) goals.
• Create appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership.
• Operates the center and manages employees and operations to the highest standard of ethics and integrity.
• Manages staff to ensure that training and quality goals are met and to implement operational changes and maximize center efficiency.
• Directs and manages employees.
• Monitor and evaluate operations. Develop action plans to maximize center efficiency and supervise the implementation of process improvements.
• Manages headcount to provide for efficient staffing through high and low production intervals, providing accurate and timely projections to regional management team in advance of cyclical and seasonal or situational spikes.
• Accountable for the direction of all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records.
• Provides strategic direction and planning.
• Develop community representation with regard to all public relations and marketing campaigns to attract and retain donors.
• Maintains thorough familiarity and ensures compliance with state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP).

Requirements

• Bachelor’s degree or equivalent, preferably in Science, Business, Nursing, Finance, or related field.
• Typically requires a minimum of 3 years of related work experience in clinical or general business environment.
• Supervisory experience preferred but not required.
• Prior management experience, preferably supervising a group of 20 or more employees.
• Experience in a medical and/or cGMP regulated environment preferred.
• Experience with plasma or whole blood preferred.

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Professional development
• Employee assistance program
• Wellness programs