Customer Service Assistant I

Role Overview

• Successful completion of CSA Training
• Provide the highest level of customer service
• Perform data entry accurately and efficiently using various computer programs
• Proofread material and generate data reports
• Research and expedite customer requests
• Verify and process customer requests accurately
• Maintain a high level of commitment to achieve goals
• Support local Customer Service teams and provide support for other teams when needed

Requirements

• High School Diploma or equivalent
• Behavioral, Written Communication, and Excel skills evaluated at 80%
• Ability and desire to provide excellent customer service
• Proficient in using personal computer, data entry terminal and other common office equipment and software
• Strong analytical, problem solving, and negotiation skills
• Professional verbal and written communication skills in English
• Able to work independently or as part of a team
• Able to work well under pressure of deadlines

Benefits

• Competitive pay and benefits
• Business casual dress environment
• State-of-the-art facility in which to work
• Experienced management team with vision and a passion for growth