Senior Product Owner – Accounting, ERP Software

Role Overview

• Talk to and understand the needs of customers, knowledgeable with product design and UI/UX principles.
• Conducting market and industry research; competitive analysis; testing bug fixes, new features, improvements in prototype and development bases; Jira and Zoho Desk research and analysis
• tickets, filters, dashboards, statistics/metrics; compilation for scope work; and customer interviews/discussions.
• Convert activity into actionable insights for the product.
• Work closely with our engineering team to ensure bug, feature, and project deliverables are on time and with product marketing, sales, and success teams.
• Responsible for internal training on the product, internal and external product demonstrations, writing Knowledgebase Articles, and Release Notes.
• Manage existing product features and assist in timely new project deliverables in our annual product roadmap.
• Define requirements, specifications, and design for new features, improvements and bugs.
• Lead/Host Product and Developer meetings, drive projects forward and address issues in a timely manner.
• Conduct internal and external training sessions/demos, write Knowledgebase Articles and Release Notes.
• Draft Project Scopes to include: Goals, Business Requirements, Competitive Analysis, Workflows.
• Draft Project Product Descriptions (PD’s) documents from Scopes.
• Contribute and test to ensure an easy-to-use, intuitive user experience for core product, integrations, mobile and web applications.
• Identify fresh opportunities for innovation and enhancements in our existing SaaS.

Requirements

• Bachelor's degree in Accounting, with related work experience (not less than 5 years).
• Experience/knowledge of business operations/workflows and inventory.
• Project Management skills/experience required, meeting deadlines, driving results and milestones.
• Expertise in market research, competitive analysis, and customer interviews with positive/solid people skills.
• Strong technical background with understanding of software development and web/mobile technologies.
• Exceptional analytical skills, attention to detail, as well as ability to grasp multiple product requirements.
• Strong multi-tasker with a need to be productive and meet deadlines.
• Software as a Service (SAAS) product experience is strongly preferred.
• Experience working side by side with hardware technology or software development.
• Proficient with: Microsoft Office (Excel, Word, PowerPoint, with an emphasis in Excel).
• Preferred proficiency with: Jira, Confluence, Asana, Slack, Service Desk Software
• Zoho Desk preferred.
• Excellent presentation, written and verbal skills.
• Keen sense of user experience and ability to empathize with customers.
• Ability to work with others of different nationalities and in multiple time zones (including overseas).