Order Management Team Lead

Role Overview

• Own and execute end-to-end post-sale order management for customer and vendor transactions from entry through fulfillment with minimal oversight
• Support pre-sales activities by partnering with Sales to build accurate orders and provide guidance on order best practices prior to submission
• Proactively review, structure, and validate internal sales orders in alignment with approved quotes and complex deal constructs
• Partner closely with pre-sales, Account Executives, and Sales Operations to shape order strategy upstream and ensure clean order builds prior to submission
• Generate, submit, and strategically manage purchase orders to vendors, optimizing for accuracy, timing, and business impact
• Provide advanced monitoring of the order lifecycle, anticipating risks and driving timely, accurate delivery outcomes
• Maintain comprehensive visibility into order status and independently resolve delays, discrepancies, or fulfillment risks
• Provide Sales and Sales Operations with timely, accurate updates on order status, risks, and trends
• Collaborate cross-functionally with accounting to ensure alignment across accounts receivable and accounts payable processes
• Conduct detailed investigation and analysis of cost incurred and forecasting across all orders, not limited to assigned workload
• Perform monthly inventory reviews in partnership with accounting to ensure accuracy and financial alignment
• Analyze shipment, delivery, and contract variables to forecast invoicing timelines and identify potential revenue impacts
• Lead complex RMA processes with customers and vendors, ensuring efficient resolution and strong customer experience
• Partner strategically with warehouse and logistics teams to optimize shipment execution and manage aged inventory disposition
• Serve as a primary point of contact and resource for other Order Managers, providing guidance on process and issue resolution
• Maintain strong availability and responsiveness to support the broader Order Management team as needed
• Provide an additional layer of oversight by auditing orders for accuracy and monitoring invoice timeliness to reinforce team accountability
• Lead and facilitate training on designated business operations topics (e.g., RMA, forecasting, cost-incurred analysis)
• Participate in recurring leadership and cross-functional meetings to provide operational insight and recommendations
• Leverage deep business acumen to maximize Red River’s buying power
• Identify, prioritize, and drive continuous improvement initiatives across supply chain and order management processes, including manager-directed process cleanup efforts
• Take a proactive, process-focused approach by anticipating needs, solving problems, and staying closely aligned with business operations
• Execute assigned order workload in full compliance with established processes and quality standards
• Communicate professionally and effectively with both internal and external stakeholders
• Maintain and continuously enhance documentation to ensure compliance with company policy, contractual obligations, and governmental regulations
• Ensure adherence to ISO 9001, Supply Chain Manual, and Supply Chain Risk Management procedures while identifying areas for improvement
• Perform other business duties as assigned

Requirements

• 7+ years in an order management role, project management, buyer/procurement, or similar function
• Experience with Microsoft Office Suite, particularly with Excel
• 2 Year degree or relevant experience
• Experience interacting with external customers in support of customer success
• Experience working with Finance A/P and A/R departments
• Understanding of ERP and CRM business systems, or similar

Tech Stack

• ERP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development