Facilitate day-to-day operations, including managing patient, staff, and provider interactions
Provide support and training to staff to encourage their ability to effectively address triage calls and service recovery
Serve as the primary point of contact for leads and clinical staff with questions or workflow concerns
Ensure timely patient flow and minimize provider downtime
Train new staff on clinical procedures, EMR documentation, and patient interaction
Monitor clinical and supply inventory
Provide direction for scheduling urgent/emergent appointments based on symptoms or history

High School Diploma or equivalent required
Current Registered Medical Assistant
5 years' experience in a primary care setting, comfortable with geriatric populations
1 year of leadership experience, preferably with building teams from the ground up
Basic computer literacy with experience in Windows-based programs

Office Supervisor – Internal Medicine

Key skills