Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately
Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise
Assist in printing daily batches of issue packets for new business
Assist in getting out-going mail to mailroom daily
Process daily carrier decision files for new business
Assign incoming mail to correct subgroup within the department.

High school diploma or general education degree (GED)
Minimum of 1 year of related operations experience or equivalent combination of education and experience
Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook
Attention to detail with a demonstrated ability to maintain a high-level of organization while prioritizing multiple tasks throughout the workday
Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.

Service Support Representative

Key skills