Patient Service Representative

Role Overview

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

Requirements

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients

Benefits

• Health and welfare benefits such as medical, dental, vision, life, and Short
• and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Time Off programs
• Premium pay such as shift, on call, and more based on a teammate's job
• Opportunity for annual increases based on performance