About this role
Role Overview
- Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements.
- Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information.
- Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs.
- Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications.
- Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary.
- Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training.
- Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs.
- Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.
Requirements
- High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field.
- Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair.
- Experience troubleshooting and repairing electromechanical, computer, or self-service technology equipment.
- Valid driver's license with the ability and willingness to travel extensively within South Africa.
- Ability to work independently, manage multiple service calls, and meet customer service level agreements.
- Basic knowledge of computer hardware, networking, diagnostic tools, and mobile service applications.
- Willingness to participate in standby rosters, shift work, weekend, and public holiday coverage.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development