Key skills
CRMCommunication
About this role
Role Overview
- Manage daily order entry and customer service operations
- Serve as primary liaison between clients and customers
- Resolve system issues and service failures
- Generate performance reports and analyze results
- Manage customer service training program and ensure compliance
Requirements
- Experience in customer service or related field
- Strong communication skills
- Ability to manage high volume customer contact
- Proficient in MS Office and CRM software
- Experience with EDI systems
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development