HR Service Center Rep I

Role Overview

• Provide timely and accurate service to customers (primarily active employees)
• Assist in processing HR documents, i.e. benefit, salary, and status changes
• Provide information on a wide range of human resources programs and services (via phone, chat, AskHR cases)
• Expedite referral of complex issues and sensitive inquiries to the appropriate area for resolution including, but not limited to, benefits, leaves of absence, payroll, HR policy, training, and work-life programs

Requirements

• High School diploma or GED
• 9 months customer services or administrative support experience in a corporate environment
• 6 months experience utilizing Office software packages, i.e., Word, Excel, PowerPoint, etc.
• 10-key calculator experience and an aptitude for math
• Experience utilizing email
• Service oriented and has a desire to assist the customer
• Clear and concise verbal and written communication skills
• High degree of confidentiality
• Organized and detail-oriented
• Team player in a high-paced team environment
• Ability to handle high stress and high volume situations where time is of the essence
• Experience using Workday (preferred)

Benefits

• health insurance
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement