Platform Business Analyst

Role Overview

• Gather and document business requirements for internal platform changes.
• Support prioritisation of platform tasks based on business impact, urgency, and operational need.
• Work with internal teams to understand platform requirements, and translate business needs, operational problems, and improvement requests into clear development tickets.
• Support platform-related work across internal operations, reporting, system processes, and business workflows.
• Monitor key areas of platform health, especially around system performance, process completion, issue trends, and operational efficiency.
• Review data and reports to identify trends, recurring problems, or sudden changes in performance.
• Support reporting improvements by helping define requirements, validate data, and highlight gaps.
• Escalate concerns when system behaviour, platform performance, or reporting output appears incorrect.
• Prepare simple analysis and summaries to help internal teams with understanding issues and decision making.
• Support ongoing improvements by using data to highlight where the platform or processes can be improved.

Requirements

• 2+ years of experience in a similar role, ideally in a fast-moving, digital, technology, fintech, SaaS, e-commerce or online services business.
• Experience with tools such as Jira, Confluence, Looker, Power BI, Databricks or similar.
• Understanding of platform workflows, status flows, configuration changes, user journeys, system logic, or operational processes.
• Experience reviewing dashboards, reports, or system data to identify issues.
• Ability to analyse & investigate issues, ask probing questions, collaborate with relevant stakeholders and implement effective solutions.
• Ability to write clear requirements, tickets, process notes, and stakeholder updates.
• Strong analytical and problem-solving skills.
• Excellent organisational and communication skills.
• Meticulous, with a high level of attention to detail, Ability to meet deadlines.
• Organised, reliable, and able to take ownership without constant follow-up.
• Ability to work in a fast-moving environment where priorities can change quickly.
• Ability to work well with various members of staff from commercial to technical teams and be a team-player.
• Good knowledge of Microsoft Office applications.
• Nice to Have Basic SQL or reporting knowledge.
• Previous experience working third-party integrations.

Tech Stack

• SQL

Benefits

• Comprehensive Health Insurance — so you’re fully looked after.
• Hybrid Working Model — flexibility to work from home and in the office.
• Work From Anywhere — enjoy the freedom to work overseas for part of the year.
• Gym Allowance — because your wellbeing matters.
• Fresh Fruit Mondays — start the week healthy and energised.
• Regular Team Events — fun socials, celebrations, and unforgettable moments.
• Work Anniversary Cake — because milestones deserve to be celebrated.