System Control Supervisor

Role Overview

• Responsible for real-time operation of the distribution system under normal and emergency conditions on a 24/7 basis
• Provide direction, coaching, and decision to support staff during outages, switching, emergency response, and abnormal system conditions
• Ensure accurate use and maintenance of OMS, SCADA, GIS, and related operational technologies
• Responsible for outage management activities, including prioritization, restoration sequencing, customer communication, and regulatory reporting
• Execute, review and authorize switching orders, work protection requests, and supporting guarantees in accordance with utility procedures and the Utility Work Protection Code and dispatching crews with directions
• Monitor and Control system overload throughout the system and take proper actions to eliminate any system overload
• Monitor and Control power quality to ensure voltages and power level are within acceptable limits. This includes Power Factor, High Current and High/low voltage throughout the system
• Track system reliability and Major Event Days according to Ontario Energy Board rules and regulations
• Maintain all SCADA and GIS related servers and their Cyber Security requirements according to NERC requirements
• Assist in root cause analysis of system disturbances, outages, etc. across the system
• Contribute to maintaining Emergency Preparedness Plan and operational disciplining during any Major Event
• Provide direct supervision to staff, including performance management, coaching, training and development
• Support training, qualification, and competency progression of staff
• Assist with scheduling, shift coverage, and on-call coordination to support a continuous 24/7 operation
• Foster a positive, respectful, and accountable team culture aligned with corporate values
• Champion a strong safety culture consistent with the Internal Responsibility System
• Ensure all operational activities comply with IHSA Electrical Utility Safety Rules, OHSA, OEB requirements, and internal policies
• Participate in incident investigations, root cause analysis, and corrective action development
• Ensure emergency response activities align with the Electrical Emergency Preparedness Plan (EEPP)
• Coordinate real-time operations with Distribution Operations, Engineering, Customer Service, and external agencies
• Liaise with Hydro One, IESO, emergency services (fire/police), and contractors during outages and system events
• Support timely, accurate communication to management, customers, and external stakeholders regarding system status and restoration timelines
• Lead in the development, review, and implementation of operating procedures, processes, and training materials
• Identify opportunities to improve safety, reliability, efficiency, and customer service within network operations
• Support data collection, reporting, and analysis related to outages, reliability indices, and operational performance

Requirements

• College Diploma in Electrical Engineering Technology (CET), Electrical Technologist, or a related electrical discipline; or equivalent combination of education and experience
• Ability to obtain or maintain OACETT certification (C.Tech or C.E.T.) is preferred
• Required to support shift-based operations, including evenings, nights, weekends, and emergency call-outs as needed
• Electrical Distribution Operator Certificate
• Valid Ontario Class G driver’s license
• Minimum 5 years of progressive experience in electrical utility distribution system operations or control room environments
• Previous supervisory, acting supervisor, or senior controller experience is strongly preferred
• Experience working in a unionized utility environment and supporting 24/7/365 operations is an asset
• Strong operational judgment and ability to make timely decisions in high-pressure environments
• Working knowledge of: Electrical distribution systems and protection philosophies, OMS, SCADA, and GIS systems, Utility Work Protection Code and Electrical Utility Safety Rules, OEB regulatory and reporting requirements

Tech Stack

• Cyber Security
• Switching

Benefits

• Excellent health and dental benefits
• A great pension plan
• Training and development programs to grow in your role and in the company
• Employee Assistance Program for mental health & wellbeing
• Hybrid work culture