Service Coordinator

Role Overview

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
• Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
• Schedule approved travel for technicians as needed (direct employees/sub-contractors)
• Develop and/or secure estimates/quotations for installations, services and repairs as needed
• Identify and evaluate the performance and competency levels of technicians and service partners
• Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
• Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
• Perform troubleshooting for customers providing most effective solution
• Process warranty and non-warranty claims for parts and service
• Support company sales of climate control products through customer relations
• Other duties as assigned

Requirements

• HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service.
• EPA certification for refrigerant recovery and servicing of CFC based units required.
• Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required.
• Previous field service is preferred.
• Attention to details and organization skills with great follow-up skills.
• Intermediate level of experience with Microsoft Office products.
• SAP experience a plus.

Benefits

• Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.