Act as the central point of contact: Receive technical inquiries professionally via phone, email and the ticketing system, and accurately capture all relevant information (customer, machine, fault description).
Deliver solutions: Independently analyze and resolve technical issues (Level 1–3), relying on our knowledge bases, documentation, remote tools and your personal expertise.
Master communication: Proactively and clearly inform requestors about status and next steps, taking ownership to ensure a consistently positive customer experience throughout the support process.
Manage escalations: Confidently assess the urgency of requests and escalate highly complex cases to product specialists or R&D according to defined procedures.
Ensure quality: Share responsibility for meeting our service levels (response and resolution times), ensure the technical correctness of your solutions and document all support cases comprehensively in the ticketing system.
Share knowledge: Create and maintain entries in our knowledge base to optimally support colleagues and actively promote self-service solutions.

Strong technical diagnostic skills and the ability to confidently read and apply complex technical documentation and circuit diagrams.
Proficiency with the relevant systems (ticketing systems, CRM, knowledge bases, parts catalogs and remote tools).
Strong communication skills and the confidence to engage with customers, dealers and internal teams in a solution-oriented, professional manner.
A high level of responsibility for data quality, process compliance and sustainable problem resolution.
Enjoy being the friendly, competent “voice of the company” and increasing customer satisfaction every day.

A varied, challenging and future-oriented role in a globally operating company.
A high degree of autonomy and broad scope to shape your role.
Technically challenging tasks for hands-on problem-solvers who value service and want to work beyond the local workshop.
A service vehicle equipped with a comprehensive and modern set of tools.
A secure position in an innovative, well-respected family-owned company.

Technical Support

Key skills