Pre-trial site investigation (Shopify / Salesforce Commerce Cloud)
Cache-safety design — what's safe to serve from cache without showing one shopper another's data
Launch QA and post-launch speed validation
Live diagnosis of performance and caching incidents; escalate genuine platform bugs to engineering with evidence
Technical customer calls, including delivering bad news plainly
Own the final "safe to serve" call on every configuration before it ships

Must-Haves (all required)
HTTP caching depth — configured or debugged a CDN/edge (Cloudflare, Fastly, Akamai, Varnish), not just used one
Performance measurement — Core Web Vitals / RUM; questions a metric before acting on it
Reads real frontend code — JS/DOM; Shopify Liquid or SFCC a plus
Live arithmetic — comfortable doing rough traffic/capacity math out loud
Investigation discipline — forms a theory first, checks simple explanations first
Launch ownership — owned a customer-facing launch or migration end to end
Customer judgment — delivers bad news plainly, without blaming and without folding
Roughly 5+ years, at least 2 customer-facing
Logistics
Advanced English 4+ hours daily overlap with US Eastern business hours (live US customer calls — must-have, not preference)
Camera-on and screen-share for live sessions

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Forward Deployed Engineer – Solutions Engineer

Key skills