About this role

Take on customer service tasks for an assigned customer base and work as part of a team to ensure a high level of customer satisfaction
Receive and process all types of customer orders, including complex and/or export orders
Responsible for handling inquiries and orders from start to finish
Act as the interface to key external customers, distributors, prospective customers and other internal functions within the company
Proactively liaise with customers to inform them about delayed orders
Responsible for managing consignment stock: replenishing consignment goods, inventory management, invoicing, counting, reconciliation
Handle customer complaints and returns according to the complaint management process
Carry out quality checks and implement appropriate corrective actions
Monitor open orders to ensure deliveries reach customers on time as agreed

Completed commercial vocational training or an equivalent qualification
Preferably some initial professional experience in customer service/inside sales; alternatively experience in logistics, supply chain, or field sales
Excellent spoken and written Italian, English and German are required
Experience with SAP is an advantage
Experience with Salesforce.com is desirable but not mandatory
Good to very good Excel skills
Strong self-organisation, ability to work independently and set priorities; willingness and ability to quickly learn new areas of work and a positive attitude

Customer Service Representative, Italian, English, German

Key skills