International Trust Operations Manager

Role Overview

• Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners
• Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency
• Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment
• Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles
• Support customer trust reviews, due diligence activities, and regional customer trust escalations
• Track and report on regional assurance performance metrics
• Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness
• Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time
• Perform periodic gap assessments against relevant frameworks and contribute to remediation planning
• Support GDPR and regional regulatory compliance requirements
• Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders
• Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities
• Contribute to risk reporting and escalate issues to team leadership as appropriate
• Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule
• Complete vendor security assessments received from Absolute’s own suppliers and partners
• Track remediation of identified vendor issues and maintain vendor assurance records
• Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs
• Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates
• Support AI-assisted workflows and operational efficiency initiatives
• Drive regional process improvement initiatives and maintain operational metrics and reporting

Requirements

• 3–5 years of experience in GRC, information security, audit, compliance, or trust operations
• Exposure to external audit engagements (SOC 2, ISO 27001, or similar) and familiarity with how audit evidence is gathered and managed
• Familiarity with GDPR and regional regulatory requirements
• Experience completing customer-facing security questionnaires, RFPs, or similar assurance requests
• Familiarity with key control domains: risk management, change management, incident management, identity & access management, and business continuity/DR
• Strong written and verbal communicator — able to convey compliance and risk topics clearly to technical and non-technical audiences alike
• Organized, self-motivated, and capable of managing multiple concurrent workstreams
• Comfortable using AI tools (e.g., Claude, Copilot, or similar) to accelerate compliance research, draft documentation, and analyze gaps across frameworks
• Bachelor’s degree in Computer Science, Information Systems, Law, or a related field — or equivalent professional experience
• Progress toward or interest in CISA, CRISC, or a related certification is an asset.

Benefits

• Health insurance
• Professional development opportunities