Own and manage a portfolio of assigned clients.
Develop a strong understanding of client business operations and priorities.
Maintain a working understanding of each client’s IT environment, including connectivity and network overview, end-user devices and lifecycle, cloud services and third-party applications.
Conduct structured client reviews (remote and in-person).
Monitor client sentiment and satisfaction.
Identify and recommend appropriate improvements to client environments.
Manage onboardings for assigned clients.
Ensure clients meet ITVET Minimum Security Standards.
Follow opportunities through from recommendation to delivery.
Maintain accurate CRM and EDM data.
Liaise with Service Desk, Projects, and Consultancy teams to ensure joined-up delivery.
Act as an escalation point for client concerns where required.

Client Relationship Manager

Key skills