Key skills
CloudJavaScriptPythonSQLSaaSCommunicationCustomer Success
About this role
Role Overview
- Understand customer objectives, business processes, workflows and success criteria
- Translate customer requirements into solution storyboards and digital workflows
- Configure and deploy Vyn solutions for demonstrations, trials and production use
- Support solution implementation, testing, user acceptance and optimisation
- Build customer dashboards and provide data-driven operational insights
- Work closely with Customer Success, Delivery, Product and Engineering, feeding customer feedback into the product roadmap
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent experience)
- 3–4 years’ experience in solution engineering, software implementation, technical consulting or digital solutions
- Experience configuring/implementing SaaS, workflow or cloud-based solutions, and creating process maps, user journeys or solution storyboards
- Familiarity with APIs, JSON, SQL and system integrations; exposure to Python, JavaScript, HTML or CSS
- Strong analytical, problem-solving and communication skills, with a customer-facing mindset
- Comfortable working UK/European business hours; experience with dashboarding tools like Amazon QuickSight is a plus
Tech Stack
- Cloud
- JavaScript
- Python
- SQL
Benefits
- We are an equal opportunity employer committed to creating a workplace where everyone feels empowered to bring their full, authentic selves to work.
- We celebrate diversity in all forms and make employment decisions based on merit, qualifications, and business needs.
- We do not discriminate on the basis of race, religion, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, disability, genetic information, veteran status, or any other protected characteristic.