About this role

Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps.
Spot upsell and expansion triggers early, then coordinate internally to execute them.
Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams.
Run structured QBRs that align stakeholders and drive long-term partnership value.
Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays.
Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action.
Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale.

4+ years in account management, partnerships, customer success or a similar client-facing role.
Strong relationship builder, confident with senior stakeholders.
Commercially minded: comfortable with basic forecasting, spotting opportunities and supporting commercial conversations.
A proactive operator who creates clarity where there isn't any and thrives in fast-paced, high-growth settings.
Highly organised and calm under pressure, able to manage multiple clients at pace.
Can simplify complexity for clients and internal teams alike.
Able to understand how API-driven or embedded products work (no deep technical knowledge needed).
Experience in health insurance, benefits, EOR/GP or SaaS/fintech is a plus.

Account Manager

Key skills