FinCrime Training & Quality Specialist

Role Overview

• Coordinate onboarding training for new FinCrime team members.
• Develop, maintain, and continuously improve training materials, guides, and learning resources.
• Deliver training sessions, workshops, and refresher training programs.
• Identify knowledge gaps and recommend targeted learning initiatives.
• Track training completion and maintain training records.
• Support implementation of new processes, products, systems, and regulatory requirements through effective training plans.
• Own the FinCrime procedures library and ensure all documentation remains accurate, current, and aligned with internal policies.
• Draft, review, and update operational procedures, work instructions, and process maps.
• Coordinate periodic reviews of procedures with Regulatory Compliance and FinCrime Operations leads.
• Ensure changes to systems, products, controls, or regulations are appropriately reflected in operational documentation.
• Promote documentation standards and consistency across the team.
• Support the execution of quality control reviews across FinCrime processes.
• Track quality findings, trends, and recurring issues.
• Assist with root cause analysis and corrective action planning.
• Work with team leads to identify coaching opportunities based on QA results.
• Monitor implementation of remediation actions arising from QA reviews.
• Identify opportunities to improve operational efficiency, consistency, and analyst performance.
• Support process improvement initiatives and change management activities.
• Collect feedback from analysts and stakeholders to enhance training content and procedures.
• Assist in measuring the effectiveness of training and quality initiatives through defined metrics and KPIs.

Requirements

• Experience in AML, KYC, Financial Crime Operations, Compliance, or Quality Assurance.
• Strong written communication and documentation skills.
• Experience creating procedures, process documentation, or training materials.
• Excellent attention to detail and organizational skills.
• Ability to explain complex topics in a clear and structured manner.
• Strong stakeholder management and collaboration skills.
• Proficiency in Microsoft Office and documentation tools.
• Experience delivering training in a regulated financial services or fintech environment.
• Experience supporting QA/QC programs.
• Knowledge of AML, sanctions, fraud prevention, transaction monitoring, and customer due diligence processes.
• Professional certifications such as ICA, ACAMS, or equivalent.

Benefits

• We're all in this together! Own part of the company through stock options 💷
• Private health insurance
• Annual training budget
• Plum Max subscription for yourself and Boost for 2 friends or family members
• Referral scheme: earn competitive rewards up to 4k
• Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
• Team breakfasts and team lunches
• 25 days holiday + bank holidays
• 45 work-from-anywhere days: giving you the flexibility to work your way
• 2 weeks & 6 weeks sabbatical after 4 years and 8 years respectively to take the break you deserve
• Enhanced parental leave
• Wedding allowance
• 1 paid volunteering day annually
• Annual team trip: to a surprise destination!
• A fun, inclusive company culture (think 🦄🌈💯)