Performs help desk support; works independently and as a member of a team
Must be able to research and work independently to triage, troubleshoot, and fix issues
Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
Detail oriented and organized; able to understand information systems and ensure accuracy of work
Requires strong communication skills with other team members and clients
Requires the proven ability to manage time while working on a variety of tasks
Clearance: Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information

Over four years of experience in the field of help desk assistance
At least two years of general hands-on experience in the specific discipline(s) of help desk functions
At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT)
Strong knowledge of the Microsoft Windows 10 Operating System
Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365
Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
Excellent written and verbal communication skills
Experience developing documentation to support desktop application packaging processes
Experience developing application testing plans and supporting documentation
Working knowledge of Microsoft Active Directory

Junior Help Desk

Key skills