Customer Success Manager – Sales

Role Overview

• play a pivotal role in driving the growth of our business through disciplined business development, consultative selling and commercial leadership
• responsible for building and converting a healthy pipeline of opportunities
• create new opportunities, understand client business challenges, position Smart WFM's expertise and convert interest into profitable, long-term client partnerships
• ensure prospects experience Smart WFM as knowledgeable, responsive and commercially practical
• responsible for the complete sales lifecycle, from prospecting and discovery through proposal, negotiation and close
• maintain accurate HubSpot CRM records, opportunity stages, forecasts, close dates, next actions and pipeline health
• lead discovery discussions to understand client business objectives
• develop commercially sound proposals, pricing models and Statements of Work in collaboration with internal subject matter experts
• develop trusted relationships with executive stakeholders, decision makers and strategic partners
• work closely with Marketing, Customer Success, Consultants and Delivery teams to ensure a seamless client experience
• take ownership of agreed sales targets, pipeline performance and business development activity

Requirements

• Demonstrated success in business development, enterprise sales or consultative solution selling
• Proven ability to build and manage a qualified sales pipeline from prospecting through to close
• Strong commercial acumen with experience negotiating contracts and commercial agreements
• Excellent communication, presentation and relationship management skills
• Experience using CRM platforms such as HubSpot or equivalent
• Strong organisational skills with the ability to manage multiple opportunities simultaneously
• Experience selling consulting services, enterprise software or workforce management solutions is highly regarded
• Relevant qualifications in Business, Sales, Marketing or a related discipline are desirable but not essential

Benefits

• highly competitive remuneration package comprising a strong base salary together with an attractive, uncapped performance-based commission framework
• opportunity to significantly exceed their On-Target Earnings through an uncapped commission structure
• occasional travel to client sites or team events may be required