Associate Customer Success Manager

Flashpoint is the pioneering leader in threat data and intelligence. The Associate Customer Success Manager will cultivate and manage strong relationships with key stakeholders, understand client needs, and provide tailored solutions to ensure ongoing satisfaction.

Responsibilities:

• Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews
• Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements
• Work internally across multiple Flashpoint teams to enhance our product offerings
• Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation
• Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets

Requirements:

• Experience with Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations
• Troubleshooting, problem-solving, and critical thinking skills
• Great client-facing skills, both written and verbal communication skills
• Customer facing experience, preferably in a tech-driven environment
• The capacity to act both as a team player and a coach
• A background in the broader intelligence community or military intelligence is desired and contributes to success in our team