Director, Digital Strategy – Transformation

Role Overview

• lead high-priority digital transformation initiatives that deliver both client value and business outcomes
• reducing cost-to-serve, increasing digital adoption, and enabling scalable, reusable capabilities
• operate at the intersection of product, strategy, operations, and analytics
• bringing structured thinking, customer obsession, and execution rigor
• influence decisions through clear storytelling, data-driven insights, and well-articulated business cases
• apply a consulting-style problem-solving approach to identify and prioritize high-friction opportunities across client journeys
• develop and present data-driven business cases that align customer needs with enterprise value
• lead end-to-end execution of strategic initiatives—from hypothesis and design through delivery, adoption, and measurable outcomes
• partner cross-functionally with product, technology, operations, and analytics teams to drive transformation at scale
• use customer insights, data, and experimentation to inform strategy and continuously improve experiences
• shape and influence the roadmap for future transformation initiatives that streamline servicing and improve business performance
• communicate effectively with senior executives, synthesizing complex topics into clear, actionable recommendations

Requirements

• Proven experience in management consulting, digital strategy, or product leadership roles
• Strong structured problem-solving and analytical skills with the ability to break down complex challenges
• Customer-centric mindset with a passion for improving end-to-end digital experiences
• Track record of driving large-scale transformation initiatives with measurable results
• Exceptional executive communication and storytelling skills, with comfort presenting to senior leaders
• Ability to influence without authority and lead across highly matrixed organizations
• Bias for action, ownership, and delivering outcomes in fast-paced, ambiguous environments
• Bachelor’s degree required; MBA or other advanced degree preferred
• 10+ years of progressive experience in strategy consulting, transformation, or enterprise program leadership; financial services experience is a strong plus
• Proven success in leading large scale transformation initiatives from ideation through execution with measurable impact on cost, efficiency or revenue
• Expertise in digital transformation, customer servicing & segmentation, or channel orchestration strategy in large matrixed organization
• Strong track record of leading complex initiatives across functional lines with measurable business outcomes
• Ability to craft executive-ready presentations and business cases to drive decision-making
• Comfortable managing multiple priorities in a matrixed, fast-paced environment
• Past experience in identifying root causes and design practical solutions — applying a consulting mindset to frame problems, size opportunities, and mobilize execution.
• Strong communication and organizational skills; capable of influencing without authority
• Have a strong analytical background and use data to drive insights
• Comfortable using dashboards, external / internal trends, behavior signals and client metrics to derive insights and shape enterprise thinking

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career