Lead onboarding efforts for new users, business processes, and use cases within the ARES platform.
Analyze current-state business processes and translate them into future-state workflows and system requirements.
Create and maintain process maps, workflows, and documentation using tools such as Visio, Lucidchart, or similar platforms.
Coordinate User Acceptance Testing (UAT), readiness activities, issue resolution, and production implementation efforts.
Identify process gaps, risks, and opportunities for improvement and provide recommendations that enhance efficiency and user experience.
Partner with internal WCIB Operations teams to gather requirements, answer questions, provide guidance, and support platform adoption.
Build trust and influence stakeholders through organizational and process changes, even when working without direct authority.
Support platform enhancements, production troubleshooting, onboarding initiatives, and other strategic business technology projects.
Collaborate with cross-functional partners to ensure successful implementation and long-term adoption of business solutions.

Bachelor's degree, or equivalent work experience
Five or more years of direct experience (with project lead responsibilities), or eight or more years of related experience
Experience documenting, analyzing, and improving business processes through process mapping and workflow design.
Knowledge of Visio, Lucidchart, or comparable process-mapping tools.
Experience coordinating testing efforts, UAT activities, and implementation readiness.
Strong understanding of how business processes translate into data flows, operational requirements, and system functionality.
Ability to influence stakeholders and build consensus across multiple teams.
Experience supporting system implementations, process transformation initiatives, or technology adoption efforts.
Excellent communication, facilitation, and relationship-building skills.
Strong critical thinking, problem-solving, and analytical capabilities.
Ability to manage multiple priorities in a fast-paced environment.

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Business Operations Analyst – ARES Onboarding, Adoption

Key skills