Prepaid and CPS Operations Leader

Role Overview

• Lead and manage prepaid and CPS servicing operations across assigned functions or regions
• Ensure consistent delivery of service levels, quality outcomes, and client experience
• Plan, prioritize, and coordinate operational activities to meet volume, capacity, and performance targets
• Maintain deep knowledge of prepaid and corporate payment products, services, and operational processes
• Monitor and analyze operational performance metrics (e.g., service, quality, productivity, risk)
• Identify trends, gaps, and opportunities; implement corrective actions and improvements
• Drive continuous improvement through process optimization, workflow enhancements, and system improvements
• Ensure adherence to all regulatory requirements, corporate policies, and internal controls
• Maintain a strong risk and quality management environment across operations
• Promote awareness and compliance with applicable laws, regulations, and the U.S. Bank Code of Ethics
• Develop and manage budgets, forecasts, and resource plans
• Lead, coach, and develop a high-performing, multi-level team (leaders, front-line employees)

Requirements

• Strong knowledge of banking operations, prepaid products, and/or corporate payment services
• Experience leading teams in a contact center or operations environment
• Demonstrated ability to manage performance, processes, and operational metrics
• Knowledge of regulatory, risk, and compliance requirements
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a complex environment
• Bachelor’s degree or equivalent experience preferred
• Experience leading large or multi-layer teams
• Background in payments, card services, or financial operations

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law