Specialty Solutions Consultant – Integrated Payments

Role Overview

• Work closely with the Channel Sales Manager, Payment Advisors, Relationship Managers to intake, plan and deploy new referral and partnership relationships.
• Serve as the primary and central point of contact for the Commercial Bank on net new partner opportunities and direct merchant sales opportunities for our Technology Sales Team.
• Build and maintain strong, trusted relationships at multiple levels within partner organizations.
• Identify early warning signs that may impact partner success, customer experience, or credit quality and escalate as appropriate.
• Act as the partner’s advocate within the bank while ensuring alignment with bank policies, risk standards, and strategic priorities.
• Partner with credit, compliance, legal, and risk teams to address concerns and implement mitigation strategies with prudent risk management to protect the long-term health of the portfolio.
• Work alongside internal teams to provide stewardship of the client experience. In times this may be as an escalation point for new boardings or overseeing sensitive implementations and onboardings where necessary.
• Maintain industry knowledge and expert status; remain current with internal and external product development and innovations.
• Collaborate with internal and external/vendor partners to develop, drive and execute on specific go-to-market business development strategies. To include good fit clients, pricing strategy and targeted offerings.
• Perform other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• 5-7 years’ experience in merchant portfolio management or merchant sales.
• Experience working with the Fiserv platform a plus.
• Proficient knowledge of merchant systems, payments integrations, 3rd Party Payment Integrations and processing.
• Experience working with channel partners, fintechs, ISVs or third party partners a plus.
• Proficient is Excel, Word and PowerPoint.

Benefits

• Please click here for a list of benefits for which this position is eligible.