Key skills
Communication
About this role
Role Overview
- responsible for the loan administration of a variety of commercial real estate loans that range in complexity and structure
- analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
- support the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
- carry out servicing activities in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations
- resolve non-compliant issues through written and verbal communication with internal and external parties
- may review and process loan payments, escrows and reserve account disbursements
- assist in the preparation of periodic reporting including investor, internal and regulatory reports
- perform covenant compliance testing
- maintain accurate and up-to-date loan servicing records in the servicing system
- support the onboarding of new loans and the transition of paid-off or transferred loans
- support tax and insurance administration
- perform collection activities on delinquent accounts
- may have funds disbursement authority
- review reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
- may serve as a subject matter expert, an initial point of escalation, and/or provide specialty product training
Requirements
- strong technical skills
- understanding of commercial real estate loan documents
- aptitude for customer service
- high attention to detail
- ability to manage multiple tasks
- ability to work on multiple deadlines on a daily basis
- ability to work independently and as well as with a team
- strong understanding of adjustable interest rates
- ability to think critically and problem solve
- strong customer service skills for talking to borrowers and clients
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service